Terms Of Service
( For Managed-Email-Campaign Services )
The following Terms and Conditions may be updated from time to time without notice. This website, www.sales-push.com (the “Site”), and its parent company, Techsense Labs Pvt Ltd may, from time to time, offer and promote services other than this Site, which services may be governed by different Terms and Conditions.

TIMEFRAME AND DELIVERY

Sales-Push.com will provide the initial draft concepts to the Client within the timeframe agreed upon in the initial consultation. Please note that if we are experiencing higher than usual demand, your design will be scheduled for the next available time slot and you will be notified at the earliest possible time. We will post the initial designs in an email or to a web site for review by the Client. The Client will then be able to view his/her draft designs and also be able to provide feedback concerning the design.

Sales-Push.com will analyze the Client’s feedback and revise the designs. The revised samples will be presented to the Client within the specified timeframe.

COPYRIGHT / TRADEMARKS

The Client unconditionally guarantees that any element of text or graphics furnished to Sales-Push.com for inclusion in the design do not infringe on any copyright or trademarks that have been already established by another company or organization. The Client will hold harmless and protect Sales-Push.com from any claim or suit arising from the use of such as furnished by the client.

Sales-Push.com makes every effort to produce original artwork. If, however, we create artwork for you which accidentally infringes on any existing trademarked artwork, Sales-Push.com’s liability is limited only to a refund of the paid amount. We will do no research checking on the legal availability of the name we are creating designs for. It is the Client’s responsibility to ensure that the name of their product, company or service is not already in use, and it is the Client’s sole responsibility to secure a service mark or trademark to protect the rights to any name or image. Sales-Push.com and its employees will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.

All concepts furnished to the client are for client review and comment purposes only. Until all project invoices are paid in full by the Client, Sales-Push.com will retain exclusive copyright and ownership of all design and draft materials. Ownership of final designs are transferred to the client on payment of all fees, however unless otherwise arranged in writing, Sales-Push.com retains ownership of all draft materials not used in the final design.

DRAFT CONCEPT POLICIES AND COPYRIGHT

All draft concepts previewed by the client are for client review and comment purposes only. Until final design balance is received by Sales-Push.com, all logos, artwork, concepts and designs remain the copyright and exclusive property of Sales-Push.com. Sales-Push.com reserves the right to utilize and/or reproduce any image, logo or illustration created by Sales-Push.com in advertising, electronic or traditional reproduction, with the addition of any copyright and/or trademark notice that may be requested by the owner of the work. The client is granted unlimited royalty-free use of the image upon full payment of all fees.

Working Schedule

Development Team: 24 Hours on Monday to Friday. Partial availability on Weekends and Indian public holidays.

Account Manager and Live Chat Support: 24 Hours on Monday to Friday. We try to respond your query within 24 Hours. Partial availability on Weekends and Indian public holidays.

Delivery Timelines

Estimated Delivery Time is mentioned on the order page while placing the order. Time mentioned on the order page is an estimated time. Sales-Push.com will try to deliver the jobs on or before the committed delivery time, however due to any reason like requirement clarity or long response rate from the client etc, the delivery may take a little longer. The time provided for design service is usually a timeline for design draft submission; after an approval of design it takes 24 to 48 hours for email and 2 to 3 days for landing page to provide HTML files.

Acceptance

Default acceptance criteria are applicable to all projects and all project stages. A delivery is considered accepted if:

• The client approves a delivery in the order thread or
• The client does not send any feedback/change request within seven (7) days of the delivery.

Content and Terms and Conditions

We reserve the right to refuse to work on any project, without the need for providing justification therefore. We will not provide services for any project or potential client for content which is offensive, illegal or which contains illicit or infringing material.

The Client is fully responsible for the provision, exploitation, maintenance and use of all content, provided by him, including, but not limited to, issues related to:

• Correspondence of the Client's content to provisions of laws about copyright protection of all applicable jurisdictions;
• Any claims, related to the content;
• Immediate reaction for notices to the Client (or affiliated persons) by any person, claiming that the Client's content is infringing the rights of such person.

The Client shall indemnify and hold Sales-Push.com., its affiliates, subsidiaries and related companies harmless from any losses, claims, obligations or other liabilities related to or arising out of the foregoing.

PAYMENT POLICIES

All payments are made in advance in advance only. Payments are collected by our sister company – Techsense Labs Inc (a Delaware, USA based company).

Our current rates for Email, Newsletters & Landing page template design and coding are available on our website.
Additional charges may apply depending on the project complexity. We reserve the right to amend our pricing for any changes or additions to the project subsequent to our commencement of the project. Expedited delivery service is available for extra charge.

Customers may be billed for the extra time and expertise of our graphic designers, art/creative directors and project managers. In accordance with industry standards, Sales-Push.com charges for design services by the hour (unless a flat fee has been negotiated in writing) and does not offer refunds under any circumstance (except in the case of copyright infringement as noted above).

Deposits and payments may be made in a number of ways:

- Credit Card (Visa, Mastercard, American Express or Discover)
- Bank or Wire Transfer

Refund Policy

A full refund will be considered based on the following reasons:

• The client’s order cannot be completed;
• The client’s request to cancel the order is received before the development is started;
• The client is not reasonably and legitimately satisfied with the quality of the code or service and provides a comprehensive proof / explanation of the matter;
If the order is completed according to the specifications of the client, some minor errors should be deemed acceptable and cannot be a reason for full or partial refund. In case if something is missed while submitting the project from client’s end; due to which if delivery is delayed or project is delayed; then Sales-Push.com shall not entitle for a refund.