Terms Of Service
( For Email Marketing Platform - EmailPush )
Through its email marketing platform, Sales-Push.com (a venture of Techsense Labs Pvt Ltd) provides web site operators a variety of tools and resources to store contacts, collect information from contacts via forms and surveys and to create, launch, and manage online marketing campaigns (the “Services”).
The following are the terms and conditions for use of the Services. By clicking the 'I accept these terms and conditions' button on the sign-up page or by logging in to Sales-Push.com email marketing platform, you accept these terms and conditions.
1. Acknowledgements, Services and Support. Subject in each case to the terms listed in the remainder of this Agreement, you hereby acknowledge and agree that:
- The Services may not be used for the sending of unsolicited email (sometimes called "spam").
- The Services may only be used for lawful purposes.
- For all email campaigns, the "Bounce rate" must be less than 3% (less than 1000 per day).
- Spam rate (complaint rate) must be less than 0.1% (less than 25 per day).
- Un-Subscription rate must be less than 1% (less than 100 per day).
- For every campaign, open rate must be greater than 10%.
- Your use of the Services will be subject to monthly subscription fees ("Paid Services") once you have completed your free trial period or have exceeded the free contact limit.
- Sales-Push.com will not use your customer list/subscriber list or any other customer information for any other purposes than those intended with the Service.
- You agree to import, access or otherwise use only permission-based lists in connection with your use of the Services.
- Every email message sent in connection with the Services must contain the "unsubscribe" link that allows subscribers to remove themselves from your mailing list and "sender contact details".
- You agree to process any other unsubscribe requests within a 10 day timeframe.
- In case of violation of our Terms of Service, Sales-Push.com may terminate this Agreement or the Services at any time with or without cause notice. Sales-Push.com shall have no liability, and therefore no refund to you or any third party because of such termination.
For New clients running their email campaign for the first time on our platform, they must submit their past email campaign performance (if they have run campaign in any other email platform). Once we are convinced that they have genuinely very good record of bounce rate and spam rate, then only we will allow them to run campaign here.
1.2 The Services are available only to persons who can form legally binding contracts under applicable law. Without limiting the foregoing, the Services are not available to individuals under the age of 18. If you do not qualify, you are not permitted to use the Services.
1.3 Some parts of the Services will be subject to monthly subscription fees ("Paid Services"). In that case, payment for the Services is billed in advance of the month of service according to the Fee Schedule provided to you by Sales-Push.com. The Fee Schedule, including subscriber levels and prices, are subject to change at any time.
For users who use our email system under the “Block purchasing” method, the Service availability will be subject to whether there are any block send amounts left in your account. A “Send” is defined as a one attempt to deliver one message to one recipient. This includes but is not limited to soft bounced messages and test messages. Once a block runs out, you must purchase more before you can continue using the service. Fees for Block purchases are billed at the time they are ordered. Amounts paid for the Services, including monthly payments or block purchases, are not refundable except as may be otherwise agreed by Sales-Push.com in writing.
Invoices are due on receipt. Any payments not made 30 days after the due date shall accrue interest from the date due until the date paid at one and a half percent (1.5%) per month, or, if less, the maximum per annum rate permitted by law.
1.4 You must complete the signup form in order to use the Services. You agree that all information provided by you in connection with the registration and sign-up process will be true, accurate, current, and complete. As part of the registration process, you will identify a username and password for your SALES-PUSH.COM account. You are responsible for maintaining the security of your account, passwords, and files, and for all uses of your account and of the Services in your name. Sales-Push.com reserves the right to refuse registration of, or cancel, accounts it deems inappropriate.
1.5 In the case of the Services, you will be billed monthly. If the monthly pre-payment subscription payment option is selected, you hereby authorize Sales-Push.com to charge your credit card for such amounts on a monthly basis; generally on the first day of each month. Fees are payable in US dollars/Indian rupees. If Sales-Push.com is for any reason unable to receive an automatic payment via your credit card, you will be notified via email and your SALES-PUSH.COM account may be disabled and/or the your ability to use the Services suspended, until payment is received. Monthly pricing will vary based upon subscriber count; you are responsible for reviewing the Fee Schedule from time to time and remaining aware of the Fees charged by Sales-Push.com .
1.6 You acknowledge that from time to time email delivery of email messages may be blocked or prevented at the destination mail servers sent through SALES-PUSH.COM. You acknowledge and agree that you are responsible for paying Fees for all email messages sent through SALES-PUSH.COM, regardless of whether delivery of such messages to their intended recipients is prevented or blocked by any third party. You are responsible for monitoring, correcting and updating the email addresses to which messages are sent through your SALES-PUSH.COM account.
1.7 Product Support : We work on Mon-Fri schedule, from 9 am to 6 pm, excluding Indian public holidays. All product related requests will be taken during this period. We guarantee the first response within 48 hrs from the time support request is generated. Sales-Push.com is not bound to provide support for urgent/critical issues on immediate basis. Support requests are entertained through email communication only.
2. Restrictions and Responsibilities
2.1 This is an Agreement for Services, and you are not granted a license to any software by this Agreement. You will not, directly or indirectly: reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code, or underlying structure, ideas, or algorithms of, or found at or through the Services or any software, documentation, or data related to the Services or the Sales-Push.com software ("Software"); remove any proprietary notices or labels from the Services or any Software, modify, translate, or create derivative works based on the Services or any Software; or copy, distribute, pledge, assign, or otherwise transfer or encumber rights to the Services or any Software. The Services shall be used for your internal business purposes only (civic or charitable) and you shall not use the Services or any Software for timesharing or service bureau purposes or otherwise for the benefit of a third party. If you are using the Services in any country in the European Community, the prohibition against modifying, translating, reverse engineering, decompiling, disassembling or creating derivative works based on the Services or the Software does not affect your rights under any legislation implementing the E.C. Council Directive on the Legal Protection of Computer Programs.
2.2 You acknowledge and agree that the Software and the Sales-Push.com company names and logos and all related product and service names, design marks and slogans, are the property of Sales-Push.com or its affiliates or suppliers (collectively, the "Marks"). You are not authorized to use any of the Marks in any advertising, publicity or any other commercial manner without the prior written consent of Sales-Push.com . Your use of the Services confers no title or ownership in the Service, the Software or the Marks and is not a sale of any rights in the Service, the Software or the Marks, except as explicitly granted herein. All ownership rights remain in Sales-Push.com or its third party suppliers, as the case may be.
2.3 You represent, covenant, and warrant that you will use the Services only in compliance with the Agreement and all applicable laws (including but not limited to policies and laws related to spamming, privacy, obscenity, or defamation). You agree you will not access or otherwise use third party mailing lists in connection with preparing or distributing unsolicited email to any third party. You hereby agree to indemnify and hold harmless Sales-Push.com against any damages, losses, liabilities, settlements, and expenses (including without limitation costs and reasonable attorneys' fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise arising from or relating to your use of the Services. Although Sales-Push.com has no obligation to monitor the content provided by you or your use of the Services, Sales-Push.com may do so and may remove any such content or prohibit any use of the Services it believes may be (or is alleged to be) in violation of the foregoing.
2.4 Every email message sent in connection with the Services must contain an "unsubscribe" link that allows visitors to remove themselves from your mailing list. You acknowledge and agree that you will not remove, disable or attempt to remove or disable such link. You agree to only import permission-based lists (note: purchased lists may not be used, please contact Sales-Push.com if you have questions). You cannot mail to distribution lists (without permission), newsgroups, or spam email addresses. You cannot copy any Software template and use the design for purposes other than sending emails using the Services. Sales-Push.com , at its own discretion, may immediately disable your access to the Services without refund if Sales-Push.com believes in its sole discretion that you have violated any of the restrictions listed above.
2.5 The Services may only be used for lawful purposes. Transmission or solicitation of any material that violates United States federal, state or other laws that may apply in any jurisdiction or your local area is prohibited. This may include laws prohibiting the transmission or storage of material that is obscene, threatening, harassing, libelous, or in any way a violation of intellectual property laws.
2.6 If enabling ClickTale or other 3rd party analytics tracking, you agree not to tag URLs within messages with personally indentifiable information.
2.7 For every email message sent in connection with the Services, you acknowledge and agree that the Services may automatically add an identifying footer stating "Powered by SALES-PUSH.COM" or a similar message unless you are paying to have this footer removed. You agree to cooperate with and provide reasonable assistance to Sales-Push.com in promoting and advertising the Services.
2.8 In using the varied features of the Services, you may provide information (such as name, contact information, or other registration information) to Sales-Push.com. Sales-Push.com may use this information and any technical information about your use of the Services to tailor its presentations to you, facilitate your movement through the Services, or communicate separately with you. If you subscribed to the Services as a result of solicitation by a marketing partner of Sales-Push.com, Sales-Push.com may share your information with the marketing partner. Sales-Push.com will not provide your personal information to companies without your permission, and Sales-Push.com will not permit the companies that get such information to sell and redistribute it without your prior consent.
2.9 Sales-Push.com will not use your customer list or any other customer information for any purposes other than those intended with the Services. Your customer information will not be shared with any other parties. In addition, Sales-Push.com will not use your customer information for the purpose of sending unsolicited commercial e-mail. You are encouraged to maintain your own copy of your customer list and upon termination of this Agreement, Sales-Push.com will have the right to delete or destroy such customer list and will not be obligated to return or provide a copy of such list to you unless otherwise agreed by Sales-Push.com in writing.
3.1 In the case of a custom quote, your ability to terminate this agreement is subject to the termination dates outlined in the custom quote. If not otherwise specified, you may terminate this Agreement at any time by sending an email message to [email protected] or by sending written notice to Sales-Push.com at c/o Techsense Labs, #A7, Sector-10, Noida-201301, UP, India. In all events, all fees paid to use the Services are nonrefundable in the event you terminate your use of the Services.
3.2 Sales-Push.com may terminate this Agreement or the Services at any time with or without cause, and with or without notice. Sales-Push.com shall have no liability to you or any third party because of such termination.
3.3 Sales-Push.com will delete any of your archived data within thirty (30) days after the date of termination of this Agreement. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, ownership, warranty disclaimers and limitations of liability.
3.4 Subscription cancellations can be processed by sending an email to [email protected] Subscription cancellations must be submitted 30 business days prior to the end of the subscription term.
4. Warranty Disclaimer; Remedies USE OF THE SERVICES AND ANY RELIANCE BY YOU UPON THE SERVICES, INCLUDING ANY ACTION TAKEN BY YOU BECAUSE OF SUCH USE OR RELIANCE, IS AT YOUR SOLE RISK. Sales-Push.com DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. Sales-Push.com DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. THE SERVICES ARE PROVIDED "AS IS" AND Sales-Push.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY FAILURE OR NONPERFORMANCE OF THE SERVICES SHALL BE FOR Sales-Push.com TO USE COMMERCIALLY REASONABLE EFFORTS TO ADJUST OR REPAIR THE SERVICES.
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY, TORT, CONTRACT, OR OTHERWISE, SHALL Sales-Push.com OR ANY OF ITS UNDERLYING SERVICE PROVIDERS, BUSINESS PARTNERS, INFORMATION PROVIDERS, ACCOUNT PROVIDERS, LICENSORS, EMPLOYEES, DISTRIBUTORS OR AGENTS (COLLECTIVELY REFERRED TO FOR PURPOSES OF THIS SECTION AS "Sales-Push.com ") BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY MONEY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, COVER, RELIANCE OR CONSEQUENTIAL DAMAGES, EVEN IF Sales-Push.com SHALL HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY. IN THE EVENT THAT NOTWITHSTANDING THE FOREGOING, Sales-Push.com IS FOUND LIABLE TO YOU FOR DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), THE LIABILITY OF Sales-Push.com TO YOU WILL BE LIMITED TO THE MOST RECENT MONTHLY AMOUNT YOU PAID FOR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
6. Export of Services or Technical Data
You may not remove or export from India or allow the export or re-export of the Services, or any direct product thereof, including technical data, in violation of any restrictions, laws, or regulations of India or any other applicable country.
7. Prohibited Content and Commerce Section
Sales-Push.com prohibits the use of the Services by any person or entity that engages in any of the following:
Provides, sells or offers to sell the following products or content (or services related to the same): pornography or illicitly pornographic sexual products; escort services; illegal goods; illegal drugs; illegal drug contraband; pirated computer programs; instructions on how to assemble or otherwise make bombs, grenades or other weapons
Displays material that exploits children, or otherwise exploits children under 18 years of age
Provides, sells or offers products, services or content frequently associated with unsolicited commercial email, a.k.a. spam, such as online pharmacies, pharmaceutical products, nutritional supplements, herbal supplements, vitamin supplements, work at home businesses, credit or finance management, mortgage and debt relief offers.
Provides material that is grossly offensive, including blatant expressions of bigotry, prejudice, racism, hatred or excessive profanity or post any obscene, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable content
Posts or discloses any personally identifying information or private information about children without their consent (or their parents’ consent in case of a minor)
Sells or promotes any products or services that are unlawful in the location at which the content is posted or received
Introduces viruses, worms, harmful code and/or Trojan horses on the Internet
Markets or promotes any form of online gambling
Promotes, solicits or participates in pyramid schemes or multi-level marketing (MLM) businesses
Engages in any libelous, defamatory, scandalous, threatening, harassing activity
Posts any content that advocates, promotes or otherwise encourages violence against any governments, organizations, groups or individuals or which provides instruction, information or assistance in causing or carrying out such violence
Provides content, including images, of authors, artists, photographers or others without the express written consent of the content owner
Sales-Push.com reserves the right to terminate this Agreement or prohibit the use of the Services by any person or entity if Sales-Push.com, believes in its sole discretion, that use of the Services by such person or entity may violate any federal, state or local, law, rule or regulation or the terms of this Agreement.
8.1 If any provision of the Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable.
8.2 Sales-Push.com and you agree that the Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications, and other understandings relating to the subject matter of the Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No delay or omission by either party in exercising any right or remedy under this Agreement or existing at law or equity shall be considered a waiver of such right or remedy.
8.3 No agency, partnership, joint venture, or employment is created as a result of the Agreement, and you do not have any authority of any kind to bind Sales-Push.com in any respect whatsoever.
8.4 Recurring and automated online payments/credit card payments will be processed by our sister company - Techsense Labs Inc (a Delaware, USA registered company).
8.4 In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its costs and attorneys' fees.
8.5 This Agreement shall be construed and interpreted in accordance with the laws of the New Delhi applicable to agreements made and to be performed in said State, without regard to choice of law provisions.
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